Effective Date: February 24, 2026
Who We Are
Elevator Support Company LLC ("we," "us," or "our") operates the website elevatorsupport.com and related landing pages. Our office serves the Greater Puget Sound Area. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or submit a form.
Information We Collect
We collect information you voluntarily provide when you fill out a form, call us, or otherwise contact us. This may include:
- Name
- Company name
- Job title or role
- Building or property address
- Phone number
- Email address
- Description of your elevator pit or waterproofing issue
- Upcoming inspection dates
We also automatically collect certain technical data when you visit our site, including IP address, browser type, device type, pages visited, and referring URL. This data is collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiry and schedule assessments
- Provide quotes, reports, and follow-up communications
- Improve our website and marketing efforts
- Send relevant service information (you can opt out at any time)
- Comply with legal obligations
How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service providers who help us operate our business (e.g., CRM software, email platforms, analytics tools)
- Professional partners involved in delivering our services
- Law enforcement or regulatory bodies when required by law
Cookies and Tracking
Our website uses cookies and tracking pixels to measure advertising performance, understand website traffic, and improve your experience. This includes tools such as Google Analytics and Meta (Facebook) tracking pixels. You can control cookie settings through your browser preferences.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. If you request deletion of your data, we will comply within a reasonable timeframe.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
To exercise any of these rights, contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or want to exercise your data rights, contact us at:
Elevator Support Company LLC
Phone: 425-821-7289
Website: elevatorsupport.com